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WOEST Nieuws

Returns

You have the right to order your order 14 days after receipt, provided that it meets the conditions below. You will then be refunded the full order amount including shipping costs. possible costs for returning are for your own account. Follow the steps below to return a product.

When can you not return a product?

  • If the product has visible signs of use. (used, worn and/or washed)
  • The product is missing parts/accessories..
  • The original package is missing/damaged.

Does your product meet the above conditions?

Step 1. Fill in the return form.

Step 3. Pack the product togther with the filled in return form.

Step 3. Send the product back to our store.

Have you lost the return form? Download it here: Retourformulier.pdf

Does your product not meet our return conditions, but you still want to return your product?

If you return a product that does not meet our return conditions we will send the product back to you. In some cases after reviewing the product we can offer a 80% offer.

This means that we will take back the product and refund 80% of the purchase amount.

Can I exchange a product?

Exchanging a product online is not possible with us, if the product does not fit you can return the product, You can then order the correct size.

You can also return the product to our store, where you can exchange the product if the right product is in stock.

To check our store stock, you can look at our webshop, or you can contact us.

We vertellen je graag welke sporters, clubs en evenementen we ondersteunen. Daarnaast vind je in deze richtlijnen wat je als organisator van een evenement van ons kan verwachten.
Naast de ondersteuning die vermeld staat, is nauwelijks ruimte voor andere aanvragen van sponsoring..

Sponsoring sporters

Met trots ondersteunen we de triatleten Maya Kingma en Niek Heldoorn. Met Maya en Niek hebben we een vertegenwoordiger op zowel de korte als de lange afstand triatlons.

Ondersteuning clubs

Vanaf de oprichting van Woest Sport zijn we hoofdsponsor van Wielervereniging De Stofwolk in Eibergen. Daarnaast ondersteuning we het damestriathonteam van TTvW Hof van Twente en natuurlijk onze eigen Woest triathlonploegen.

Ondersteuning evenementen

Evenementen ondersteunen we graag. Daarom hebben we een standaard evenementenpakket waar gratis gebruik van kan worden gemaakt. 
Omdat het voor een aantal attributen lastig is om te vervoeren, zijn evenementen in onze regio het meest praktisch.
Het gratis sponsorpakket bestaat uit:
- startnummers voor alle deelnemers
- Powerbar sportvoeding tijdens het evenement
- Bruikleen van start- / finishboog
- bruikleen van aankleding zoals beach flags

Neem als evenement gerust contact met ons op als je hiervan gebruik wil maken.
Deze service bieden we al aan een aantal hardloopevenementen in de Achterhoek. Daarnaast werken we aan onze eigen evenementen.

Goede doelen

We kunnen helaas niet meewerken aan de vele aanvragen die we binnenkrijgen om goede doelen te ondersteunen. Hoe tof deze, vaak sportieve acties, ook allemaal zijn en hoe graag we ook overal aan willen bijdragen. Om duidelijkheid en eenduidigheid te creeren houden we jaarlijks een goede-doelen-actie. Welk goed doel we daaraan koppelen en welke actie het precies wordt, bespreken we jaarlijks.

Uitzonderingen
Heb je ondanks deze richtlijnen die we voor onszelf hebben bedacht, toch een echt unieke actie? Ben jij die sport die toch gesponsord moet worden? Of heb je een nieuw initiatief waar wij bij moeten zijn? Stuur dan gerust een mailtje met daarin geschreven waarom jij zo uniek bent.

Table of Contents:
Article 1 - Definitions
Article 2 - Identity of the entrepreneur
Article 3 - Applicability
Article 4 - Offered goods and/or services
Article 5 - Contract
Article 6 - Right of withdrawal (when entered into a contract from a distance of off-premises)
Article 7 - Obligations of the consumer in the event of withdrawal (when purchasing from a distance)
Article 8 - Exercising the right of withdrawal by the consumer and any related costs (when purchasing from a distance)
Article 9 - Obligations of the entrepreneur when the right of withdrawal has been invoked (when purchasing from a distance)
Article 10 - Exceptions from the right of withdrawal (when purchasing from a distance)
Article 11 - Pricing
Article 12 - Fulfilling the terms of the contract and additional warranties
Article 13 - Delivery and execution
Article 14 - Open-ended contracts: duration, termination, and continuation
Article 15 - Payment
Article 16 - Complaints procedure
Article 17 - Disputes
Article 18 - Additional or deviant conditions

Article 1 - Definitions

These terms and conditions use the following terminology as defined below:

Additional agreement: an agreement in which the consumer receives products, digital content and/or services related to a distance contract and in which these products, digital contents and/or services are provided by either the entrepreneur or a third party based on an agreement between the previously mentioned third party and the entrepreneur;
Cooling-off period: the timeframe within which the consumer can exercise his right of withdrawal;
Consumer: the natural person whose actions do not stem from motives related to their trade-, company-, craft-, or occupational activities;
Day: a calendar day;
Digital content: data produced and supplied in a digital format;
Fixed-term contract: an agreement pertaining to the frequent supply of goods, services and/or digital content during a predetermined period of time;
Durable data carrier: any instrument -including email- which enables the consumer or entrepreneur to save information addressed at him personally for future reference, or to be used during a period of time related to the intended use of the information provided, and which allows for unaltered reproduction of the stored information;
Right of withdrawal: the possibility for the consumer to withdraw from a distance contract during the cooling off period;
Entrepreneur: the natural or legal person who offers products, (access to) digital content and/or services from a distance to consumers;
Distance contract: an agreement in the context of a distance selling system organized by the entrepreneur for the sales of products and/or services, including the agreement of the contract the exclusive use of one or more techniques will be used for distance communication;
Technology for distance communication: means that can be used for communication regarding the offer made by the entrepreneur and concluding a contract, without the necessity of the consumer and entrepreneur being in the same place at the same time.

Article 2 - Identity of the entrepreneur


Woest B.V.

Korenbree 24

7271 LH Borculo

Telefoonnummer: 0545-725081

E-mailadres: This email address is being protected from spambots. You need JavaScript enabled to view it.

KvK-nummer: 78266157

Btw-identificatienummer: NL861324110B01

Article 3 - Applicability

  1. These general terms and conditions apply to every offer made by the entrepreneur and to every distance contract that has been realised between the entrepreneur and a consumer.
  2. Prior to the conclusion of a distance contract, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, the entrepreneur will indicate, before the distance contract is concluded, in what way the general terms and conditions are available for inspection at the entrepreneur’s premises and that they will be sent free of charge to the consumer, as quickly as possible, at the consumer’s request.
  3. If the distance contract is concluded electronically, then, contrary to the previous paragraph, and before the distance contract is concluded, the consumer will be provided with the text of these general terms and conditions electronically, in such a way that the consumer can easily store them on a durable data carrier. If this is not reasonably possible, then before concluding the distance contract the entrepreneur will indicate where the general terms and conditions can be inspected electronically and that, at his request, they will be sent to the consumer free of charge, either electronically or in some other way.
  4. In cases where specific product or service-related terms and conditions apply in addition to these general terms and conditions, the second and third paragraphs apply by analogy and the consumer can always invoke the applicable condition that is most favorable to him in the event of incompatible general terms and conditions.

Article 4 - Offered goods and/or services

  1. If an offer is subject to a limited period of validity or is made subject to conditions, then this will be explicitly mentioned in the offer.
  2. The offer contains a complete and accurate description of the products. The description is sufficiently detailed to enable the consumer to make a proper assessment of the offer. If the entrepreneur makes use of illustrations, these will be a true representation of the products being offered. Apparent mistakes or errors in the offer do not bind the entrepreneur in any way.
  3. Every offer contains information that makes it clear to the consumer what rights and obligations are related to the acceptance of the offer.

Article 5 - Contract

  1. The contract will be concluded, subject to that which is stipulated in paragraph 4, at the moment at which the consumer accepts the offer and the conditions stipulated therein have been fulfilled.
  2. If the consumer has accepted the offer electronically, the entrepreneur will immediately confirm receipt of acceptance of the offer electronically. The consumer can terminate the contract as long as this acceptance has not been confirmed by the entrepreneur.
  3. If the contract is concluded electronically, the entrepreneur will take suitable technical and organizational measures to secure the electronic transfer of data and he will ensure a safe web environment. If the consumer is able to pay electronically, the entrepreneur will take suitable security measures.
  4. The entrepreneur can -within legal parameters- research the consumer’s capacity to meet any payment requirements, including any and all facts and factors related to responsibly entering into a distance contract. Should the entrepreneur discover tangible grounds to not enter into a distance contract, then he is legally motivated to refuse a request or order, or to include additional terms and conditions to the execution thereof.
  5. The entrepreneur will, no later than upon delivery of the product, service and/or digital content, provide the consumer the following information, be it in writing or in a way that this can easily be stored by the consumer on a durable data carrier:
    1. The visiting address of the entrepreneur where the consumer can file a complaint;
    2. The terms under which and method whereby the consumer can invoke the right of withdrawal, or a clear notification pertaining to anything excluded from the right of withdrawal;
    3. The information on warranties and existing service after purchase;
    4. The price which includes all the taxes related to the product, service and/or digital content, as well as all the delivery costs (where applied), and the method of payment, delivery, or execution of the distance contract;
    5. The requirements for termination of the contract if the contract has a fixed term of more than 1 year or if it concerns an open-ended contract;
    6. If the consumer has the right of withdrawal: a template explaining how to invoke that right of withdrawal.
  6. In case of a long-term transaction, the terms set out in the previous paragraph only apply to the first delivery.

Article 6 - Right of withdrawal (when entered into a contract from a distance of off-premises)

Related to products:

  1. The consumer shall have a period of 14 days to withdraw from a distance or off-premises contract, without giving any reason. The entrepreneur can ask for the reason for withdrawal, but he can not oblige the consumer to provide one.
  2. The cooling down period mentioned in paragraph 1 starts on the day that the consumer, or a third party appointed by the consumer other than the carrier-, receives the product, or:
    1. in the case of multiple goods ordered by the consumer in one order and delivered separately, the day on which the consumer or a third party other than the carrier and indicated by the consumer acquires physical possession of the last good; The entrepreneur can refuse an order of multiple products with different delivery times, provided he has clearly informed the consumer of this possibility in advance of the ordering process.
    2. in the case of delivery of a good consisting of multiple lots or pieces, the day on which the consumer or a third party other than the carrier and indicated by the consumer acquires physical possession of the last lot or piece;
    3. in the case of contracts for regular delivery of goods during defined period of time, the day on which the consumer or a third party other than the carrier and indicated by the consumer acquires physical possession of the first good.

In case of services and digital content which is not supplied on a tangible medium:

  1. The consumer can withdraw from a service contract or a contract related to digital content which is not supplied on a tangible medium during a minimum of 14 days without providing a reason for doing so. The entrepreneur can ask for the reason for withdrawal, but he can not oblige the consumer to provide one.
  2. The cooling off period mentioned in paragraph 1 will start on the calendar day following the day on which the contract was entered.

Extended cooling off period for products, services, and digital content which is not supplied on a tangible medium, provided without information on the right of withdrawal:

  1. If the entrepreneur has not provided the consumer with the information on the right of withdrawal or the model withdrawal form, the withdrawal period shall expire 12 months from the end of the initial withdrawal period, as determined in accordance with the former paragraphs in this article.
  2. If the entrepreneur has provided the consumer with the information listed in the former paragraph within 12 months from the first day of the initial withdrawal period, the withdrawal period shall expire 14 days after the day upon which the consumer receives that information.

Article 7 - Obligations of the consumer in the event of withdrawal (when purchasing from a distance)

  1. During the cooling off period the consumer will handle the product and any packaging materials with care. He’ll only unpack or use the product to a degree which can reasonably allow him to inspect the nature, characteristics and operation of the product. The idea is that the consumer can only handle and inspect the product like he would in a traditional physical store.
  2. The consumer shall only be liable for any diminished value of the goods resulting from the handling of the goods other than what is necessary to establish the nature, characteristics and functioning of the goods, as set out in paragraph 1.
  3. The consumer shall in any event not be liable for diminished value of the goods where the entrepreneur has failed to provide notice of the right of withdrawal before or when entering into a contract.

Article 8 - Exercising the right of withdrawal by the consumer and any related costs (when purchasing from a distance)

  1. If the consumer exercises his right of withdrawal, then he will notify the entrepreneur within the cooling down period using the template form for withdrawal or by using any other unequivocal method.
  2. As soon as possible, but within a maximum of 14 days after the notification mentioned in paragraph 1, the consumer will return the product or hand it over to the entrepreneur or an appointed third party. This condition needs not be met if the entrepreneur has decided to collect the product himself. The consumer has met the return time condition if he sends back the product before the cooling down period has expired.
  3. The consumer will return the product with all the supplied accessories, packaged into the original packaging material and in the original state -where reasonably possible-, and conforming to the reasonable and comprehensive instructions provided by the entrepreneur.
  4. The risk and burden of proof for the correct and timely execution of the right of withdrawal is born solely by the consumer.
  5. The consumer shall only bear the direct cost of returning the goods unless the entrepreneur has agreed to bear them or the entrepreneur failed to inform the consumer that the consumer has to bear them.
  6. Where a consumer exercises the right of withdrawal after having made a request for the supply of a service, natural gas, water, or electricity which has not been made available in a limited quantity for sale during the period of withdrawal, the consumer shall pay to the entrepreneur an amount which is directly proportional to what has been provided until the time the consumer has informed the entrepreneur of the exercise of the right of withdrawal, in relation to the full coverage of the contract. The proportionate amount to be paid by the consumer to the entrepreneur shall be calculated on the basis of the total price agreed in the contract.
  7. The consumer shall bear no cost for the performance of services or the supply of water, gas or electricity, where they are not put up for sale in a limited volume or set quantity or of district heating, if:
    1. the entrepreneur has not provided the consumer with the legally required information on the right of withdrawal or on reimbursement in the event of withdrawal, or has failed to supply the template form to invoke the right of withdrawal, or;
    2. the consumer hasn’t explicitly requested the commencement of the supply of a service or supply of natural gas, water, electricity, or communal heating during the cooling down period.
  8. The consumer bears no costs for the whole or partial supply of digital products provided on a non-tangible medium, if:
    1. the consumer has not given his prior express consent to the beginning of the supply before the end of the cooling down period;
    2. the consumer has not acknowledged that he loses his right of withdrawal when giving his consent, or;
    3. the entrepreneur has failed to provide confirmation of the acknowledgement of the consumer.
  9. If the consumer invokes his right of withdrawal, then all additional contracts based thereon will become null and void.

Article 9 - Obligations of the entrepreneur when the right of withdrawal has been invoked (when purchasing from a distance)

  1. If the entrepreneur allows the consumer to invoke their right of withdrawal electronically, then he will send an acknowledgement of receipt without undue delay upon receiving the notification of the consumer’s right of withdrawal.
  2. The entrepreneur shall reimburse all payments received from the consumer, including, if applicable, the costs of delivery without undue delay and in any event not later than 14 days from the day on which he is informed of the consumer’s decision to withdraw from the contract. Unless the entrepreneur collects the product himself, he is allowed to withhold reimbursement until he has taken delivery of the product or until the consumer has offered tangible proof that he has indeed sent back the product. This is determined by whichever of these two actions is completed first.
  3. The entrepreneur shall carry out the reimbursement referred to in the first subparagraph using the same means of payment as the consumer used for the initial transaction, unless the consumer has expressly agreed otherwise and provided that the consumer does not incur any fees as a result of such reimbursement.
  4. The entrepreneur shall not be required to reimburse the supplementary costs, if the consumer has expressly opted for a type of delivery other than the least expensive type of standard delivery offered by the entrepreneur.

Article 10 - Exceptions from the right of withdrawal (when purchasing from a distance)

The entrepreneur can exclude the following products and services from the right of withdrawal, provided that the entrepreneur has clearly informed the consumer of this during the offer or at least before entering into the contract:

  1. The supply of goods or services for which the price is dependent on fluctuations in the financial market which cannot be controlled by the entrepreneur and which may occur within the withdrawal period;
  2. Contracts concluded at a public auction; a public auction refers to a method of sale whereby products, digital content and/or services are offered by the entrepreneur to the consumer who is personally attending the sale or who has been given the opportunity to personally attend the sale, led by an auction master, and whereby the successful bidder is obliged to purchase the products, digital content and/or services;
  3. Service contracts after the service has been fully performed if:
    1. the performance has begun with the consumer’s prior express consent, and
    2. with the acknowledgement that he will lose his right of withdrawal once the contract has been fully performed by the entrepreneur;
  4. Package holidays as described in article 7:500 of the Dutch Civil Code and the Dutch agreements on passenger transport;
  5. Service agreements pertaining to the provision of accommodation other than for residential purpose, transport of goods, car rental services, catering or services related to leisure activities if the contract provides for a specific date or period of performance;
  6. Service agreements related to leisure activities if the contract provides for a specific date or period of performance;
  7. Products made specifically to the consumer’s specifications, which are not prefabricated and which are made based on an individual choice or decision of the consumer, or which are clearly personalised or intended for a specific individual in nature;
  8. The supply of goods which are liable to deteriorate or expire rapidly;
  9. the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery;
  10. The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items;
  11. The supply of alcoholic beverages, the price of which has been agreed upon at the time of the conclusion of the sales contract, the delivery of which can only take place after 30 days and the actual value of which is dependent on fluctuations in the market which cannot be controlled by the entrepreneur;
  12. The supply of sealed audio or sealed video recordings or sealed computer software which were unsealed after delivery;
  13. The supply of a newspaper, periodical or magazine with the exception of subscription contracts for the supply of such publications;
  14. The supply of digital content which is not supplied on a tangible medium if:
    1. the performance has begun with the consumer’s prior express consent and
    2. his acknowledgment that he thereby loses his right of withdrawal.

Article 11 - Pricing

  1. During the period of validity indicated in the offered goods and/or services, the prices for these goods and/or services shall not be raised, apart from price shifts due to changes in VAT rates.
  2. Contrary to the previous paragraph, the entrepreneur can offer goods and/or services of which the prices are subject to changes in the financial market at variable prices. This direct connection to the fluctuating market as well as the fact that the prices mentioned with the product and/or service are indicative in nature, are both clearly mentioned with the offer.
  3. Price increases within 3 months after the contract was entered are only permitted if they are the result of statutory regulations or stipulations.
  4. Price increases which occur 3 months or more after the contract was entered are only permissible when the entrepreneur has ordered these and:
    1. when they are a direct consequence of statutory regulations or stipulations; or
    2. the consumer is able and free to terminate the contract starting from the day on which the price increase is implemented.
  5. Prices stated in offers of products or services include VAT.

Article 12 - Fulfilling the terms of the contract and additional warranties

  1. The entrepreneur ensures that the products and/or services provided meet the requirements of the agreement, the specifications mentioned in the offer, the reasonable demands of quality and/or usability and the legal requirements and/or safety requirements stipulated by law on the date on which the contract is entered into. If agreed to, the entrepreneur also ensures the product is suitable for other than regular use.
  2. A warranty provided by the entrepreneur, his supplier, the manufacturer or importing company will at no time limit the legal rights and demands which the consumer can make on the entrepreneur based on the agreement both parties entered into, should the entrepreneur fall short in meeting his requirements of the agreement.
  3. Additional warranty refers to any agreement from the entrepreneur, his supplier, importer, or the manufacturer which stipulates that the consumer has specific additional rights or claims which exceed the minimal legal standards in case the entrepreneur has fallen short in meeting his requirements of the agreements.

Article 13- Delivery and execution

  1. The entrepreneur will take the greatest possible care in receiving and executing orders for products and in evaluating any requests for required services.
  2. The place of delivery is deemed to be the address that the consumer makes known to the company.
  3. Taking into consideration that which is stated in article 4 of these general terms and conditions, the company will implement accepted orders with efficient expedition, though at the latest within 30 days, unless a different period of delivery has been agreed. If delivery suffers a delay, or if the delivery cannot be implemented, or only partially, the consumer will be informed about this at the latest 30 days after the order was placed. In this case, the consumer has a right to dissolve the contract free of charge.
  4. Following dissolution in accordance with the previous paragraph, the entrepreneur will issue a refund as soon as reasonably possible.
  5. The risk of damage and/or loss of products rests upon the entrepreneur up to the moment of delivery to the consumer or a representative thereof previously made known to the entrepreneur, unless this has explicitly been agreed otherwise.

Article 14 - Open-ended contracts: duration, termination, and continuation

Termination:

  1. The consumer can terminate an indefinite or open-ended contract pertaining to the regular supply of products (including electricity) or services at any time, taking into consideration the previously agreed upon terms of termination as well as a cancellation period of at the most one month.
  2. The consumer can terminate a fixed-term contract pertaining to the regular supply of products (including electricity) or services at any time upon reaching the end of the fixed term, taking into consideration the previously agreed upon terms of termination as well as a cancellation period of at the most one month.
  3. The consumer can, in relation to the agreements stipulated in the previous two paragraphs:
    1. terminate at all times and will not be limited in doing so at a specific time or within a specific timeframe;
    2. at the very least terminate the contract using the same method used to enter into the contract;
    3. always terminate with a right to the same cancellation period as the entrepreneur has set for itself in the event of termination.

Continuation:

  1. A fixed-term contract pertaining to the regular supply of products (including electricity) or services can not be silently continued or renewed for a new fixed term.
  2. Contrary to the previous paragraph, a fixed-term contract pertaining to the regular supply of newspapers or magazines can be silently continued for a fixed term of no more than three months, and only if the consumer can terminate this continuation at the end of the extended period with a cancellation term of no more than one month.
  3. An open-ended contract pertaining to the regular supply of goods or services can only be silently continued if the consumer is permitted to terminate the contract at any time with a cancellation period of no more than one month. The cancellation period can be set up to a maximum of three months if the contract pertains to the regular, but fewer than once a month, supply of newspapers or magazines.
  4. A fixed-term introductory contract pertaining to the regular supply of newspapers and magazines (trial- or try out-memberships) will not be continued silently and will be automatically terminated once the trial- or try out-period comes to an end.

Duration:

  1. If a contract has a set term of more than one year, then the consumer is allowed to terminate the contract at all time after one year has expired, taking into account a cancellation period of no more than one month, unless reasonable and fair judgement proves otherwise before the end of the fixed term.

Article 15 - Payment

  1. Unless determined otherwise in the contract or additional terms and conditions, the consumer is obliged to pay in full any and all due amounts within 14 days after the start of the cooling down period, or within 14 days of entering into the contract should there be no cooling down period related to the contract. In the case of a service contract, this 14-day term will commence the day after the consumer has received confirmation of the service contract.
  2. When selling products to the consumer, the consumer can never be obliged in the terms and conditions to fulfill an advance payment of more than 50%. If an advance payment is due, the consumer can not make any demands related to the execution of the concerned order or service before the required advanced payment has been made in full.
  3. The consumer is obliged to report inaccuracies in provided or stated payments details to the entrepreneur.

Article 16 - Complaints procedure

  1. The entrepreneur provides a complaints procedure, that has been given sufficient publicity, and will deal with a complaint in accordance with this complaints procedure.
  2. Complaints on the execution of the contract have to be filed with the entrepreneur in a comprehensive and clearly described fashion within a reasonable time after having discovered the issues or shortcomings.
  3. A reply to complaints submitted to the entrepreneur will be provided within a period of 14 days, calculated from the date of receipt. If it is anticipated that a complaint will require a longer processing time, then the entrepreneur will reply within 14 days, confirming receipt and indicating when the consumer can expect a more elaborate reply.

Article 17 - Disputes

Contracts between the entrepreneur and consumer which are subject to these general terms and conditions, are subject only to Dutch Civil Law.

Article 18 - Additional or deviant conditions

Additional or deviant conditions to these general terms and conditions can not be detrimental to the consumer and need to be set out in writing or in any other way which allows the consumer to store them on a durable data carrier in an easily accessible way.

Over ons privacybeleid


Woest B.V. geeft veel om uw privacy. Wij verwerken daarom uitsluitend gegevens die wij nodig hebben voor (het verbeteren van) onze dienstverlening en gaan zorgvuldig om met de informatie die wij over u en uw gebruik van onze diensten hebben verzameld. Wij stellen uw gegevens nooit voor commerciële doelstellingen ter beschikking aan derden.


Dit privacybeleid is van toepassing op het gebruik van de website en de daarop ontsloten dienstverlening van Woest B.V.. De ingangsdatum voor de geldigheid van deze voorwaarden is 02/10/2021, met het publiceren van een nieuwe versie vervalt de geldigheid van alle voorgaande versies. Dit privacybeleid beschrijft welke gegevens over u door ons worden verzameld, waar deze gegevens voor worden gebruikt en met wie en onder welke voorwaarden deze gegevens eventueel met derden kunnen worden gedeeld. Ook leggen wij aan u uit op welke wijze wij uw gegevens opslaan en hoe wij uw gegevens tegen misbruik beschermen en welke rechten u heeft met betrekking tot de door u aan ons verstrekte persoonsgegevens.


Als u vragen heeft over ons privacybeleid kunt u contact opnemen met onze contactpersoon voor privacyzaken, u vindt de contactgegevens aan het einde van ons privacybeleid.


Over de gegevensverwerking


Hieronder kan u lezen op welke wijze wij uw gegevens verwerken, waar wij deze (laten) opslaan, welke beveiligingstechnieken wij gebruiken en voor wie de gegevens inzichtelijk zijn.

 

Webwinkelsoftware


VirtueMart


Onze webwinkel is ontwikkeld met software van VirtueMart, i.s.m. Roderic. Persoonsgegevens die u ten behoeve van onze dienstverlening aan ons beschikbaar stelt, worden niet met VirtueMart gedeeld. VirtueMart heeft geen toegang tot uw gegevens om ons (technische) ondersteuning te bieden.. Roderic is op basis van de overeenkomst die wij met hen hebben gesloten verplicht om passende beveiligingsmaatregelen te nemen. Deze beveiligingsmaatregelen bestaan uit de  toepassing van SSL-encryptie en een sterk wachtwoordbeleid. VirtueMart maakt gebruik van cookies om technische informatie te verzamelen met betrekking tot uw gebruik van de software, er worden geen persoonsgegevens verzameld en/of opgeslagen. Roderic behoudt zich het recht voor om verzamelde gegevens binnen het eigen concern te delen om de dienstverlening verder te verbeteren.


Webhosting

Roderic

Wij nemen webhosting- en e-maildiensten af van Roderic. Roderic verwerkt persoonsgegevens namens ons en gebruikt uw gegevens niet voor eigen doeleinden. Wel kan deze partij metagegevens verzamelen over het gebruik van de diensten. Dit zijn geen persoonsgegevens. Roderic heeft passende technische en organisatorische maatregelen genomen om verlies en ongeoorloofd gebruik van uw persoonsgegevens te voorkomen. Roderic is op grond van de overeenkomst tot geheimhouding verplicht.

 

E-mail en mailinglijsten

Roderic

Wij maken voor ons reguliere zakelijke e-mailverkeer gebruik van de diensten van Roderic. Deze partij heeft passende technische en organisatorische maatregelen getroffen om misbruik, verlies en corruptie van uw en onze gegevens zoveel mogelijk te voorkomen. Roderic heeft geen toegang tot ons postvak en wij behandelen al ons emailverkeer vertrouwelijk.


Payment processors


Pay.nl

Voor het afhandelen van een (deel van) de betalingen in onze webwinkel maken wij gebruik van de Betaaldienstverlener Pay.nl. Pay.nl verwerkt uw naam, adres en woonplaatsgegevens en uw betaalgegevens zoals uw bankrekening- of creditcardnummer. Pay.nl heeft passende technische en organisatorische maatregelen genomen om uw persoonsgegevens te beschermen. Pay.nl behoudt zich het recht voor uw gegevens te gebruiken om de dienstverlening verder te verbeteren en in het kader daarvan (geanonimiseerde) gegevens met derden te delen. Pay.nl deelt in het geval van een aanvraag voor een uitgestelde betaling (kredietfaciliteit) persoonsgegevens en orderdata met  achterafbetaaldienstverleners. Alle hierboven genoemde waarborgen met betrekking tot de bescherming van uw persoonsgegevens zijn eveneens van toepassing op de onderdelen van Pay.nl 's dienstverlening waarvoor zij derden inschakelt. Pay.nl bewaart uw gegevens niet langer dan op grond van de wettelijke termijnen is toegestaan.


Verzenden en logistiek

DPD

Als u een bestelling bij ons plaatst is het onze taak om uw pakket bij u te laten bezorgen. Wij maken gebruik van de diensten van DPD voor het uitvoeren van de leveringen. Het is daarvoor noodzakelijk dat wij uw naam, adres en woonplaatsgegevens met DPD delen. DPD gebruikt deze gegevens alleen ten behoeve van het uitvoeren van de overeenkomst. In het geval dat DPD onderaannemers inschakelt, stelt DPD uw gegevens ook aan deze partijen ter beschikking.

 

Facturatie en boekhouden

Vendit en Exact

Voor het bijhouden van onze administratie en boekhouding maken wij gebruik van de diensten van VMSI en Exact. Wij delen uw naam, adres en woonplaatsgegevens en details met betrekking tot uw bestelling. Deze gegevens worden gebruikt voor het administreren van verkoopfacturen. Uw persoonsgegevens worden beschermd verzonden en opgeslagen. Vendit en Exact zijn tot geheimhouding verplicht en zal uw gegevens vertrouwelijk behandelen. Vendit en Exact gebruiken uw persoonsgegevens niet voor andere doeleinden dan hierboven beschreven.



Doel van de gegevensverwerking


Algemeen doel van de verwerking

Wij gebruiken uw gegevens uitsluitend ten behoeve van onze dienstverlening. Dat wil zeggen dat het doel van de verwerking altijd direct verband houdt met de opdracht die u verstrekt. Wij gebruiken uw gegevens niet voor (gerichte) marketing. Als u gegevens met ons deelt en wij gebruiken deze gegevens om - anders dan op uw verzoek - op een later moment contact met u op te nemen, vragen wij u hiervoor expliciet toestemming. Uw gegevens worden niet met derden gedeeld, anders dan om aan boekhoudkundige en overige administratieve verplichtingen te voldoen. Deze derden zijn allemaal tot geheimhouding gehouden op grond van de overeenkomst tussen hen en ons of een eed of wettelijke verplichting.


Automatisch verzamelde gegevens

Gegevens die automatisch worden verzameld door onze website worden verwerkt met het doel onze dienstverlening verder te verbeteren. Deze gegevens (bijvoorbeeld uw IP-adres, webbrowser en besturingssysteem) zijn geen persoonsgegevens.

Medewerking aan fiscaal en strafrechtelijk onderzoek

In voorkomende gevallen kan Woest B.V. op grond van een wettelijke verplichting worden gehouden tot het delen van uw gegevens in verband met fiscaal of strafrechtelijk onderzoek van overheidswege. In een dergelijk geval zijn wij gedwongen uw gegevens te delen, maar wij zullen ons binnen de mogelijkheden die de wet ons biedt daartegen verzetten.


Bewaartermijnen

Wij bewaren uw gegevens zolang u cliënt van ons bent. Dit betekent dat wij uw klantprofiel bewaren totdat u aangeeft dat u niet langer van onze diensten gebruik wenst te maken. Als u dit bij ons aangeeft zullen wij dit tevens opvatten als een vergeetverzoek. Op grond van toepasselijke administratieve verplichtingen dienen wij facturen met uw (persoons)gegevens te bewaren, deze gegevens zullen wij dus voor zolang de toepasselijke termijn loopt bewaren. Medewerkers hebben echter geen toegang meer tot uw cliëntprofiel en documenten die wij naar aanleiding van uw opdracht hebben vervaardigd.


Uw rechten

Op grond van de geldende Nederlandse en Europese wetgeving heeft u als betrokkene bepaalde rechten met betrekking tot de persoonsgegevens die door of namens ons worden verwerkt. Wij leggen u hieronder uit welke rechten dit zijn en hoe u zich op deze rechten kunt beroepen. In beginsel sturen wij om misbruik te voorkomen afschriften en kopieën van uw gegevens enkel naar uw bij ons reeds bekende e-mailadres. In het geval dat u de gegevens op een ander e-mailadres of bijvoorbeeld per post wenst te ontvangen, zullen wij u vragen zich te legitimeren. Wij houden een administratie bij van afgehandelde verzoeken, in het geval van een vergeetverzoek administreren wij geanonimiseerde gegevens. Alle afschriften en kopieën van gegevens ontvangt u in de machineleesbare gegevensindeling die wij binnen onze systemen hanteren. U heeft te allen tijde het recht om een klacht in te dienen bij de Autoriteit Persoonsgegevens als u vermoedt dat wij uw persoonsgegevens op een verkeerde manier gebruiken.

Inzagerecht

U heeft altijd het recht om de gegevens die wij (laten) verwerken en die betrekking hebben op uw persoon of daartoe herleidbaar zijn, in te zien. U kunt een verzoek met die strekking doen aan onze contactpersoon voor privacyzaken. U ontvangt dan binnen 30 dagen een reactie op uw verzoek. Als uw verzoek wordt ingewilligd sturen wij u op het bij ons bekende e-mailadres een kopie van alle gegevens met een overzicht van de verwerkers die deze gegevens onder zich hebben, onder vermelding van de categorie waaronder wij deze gegevens hebben opgeslagen.

Rectificatierecht

U heeft altijd het recht om de gegevens die wij (laten) verwerken en die betrekking hebben op uw persoon of daartoe herleidbaar zijn, te laten aanpassen. U kunt een verzoek met die strekking doen aan onze contactpersoon voor privacyzaken. U ontvangt dan binnen 30 dagen een reactie op uw verzoek. Als uw verzoek wordt ingewilligd sturen wij u op het bij ons bekende e-mailadres een bevestiging dat de gegevens zijn aangepast.


Recht op beperking van de verwerking

U heeft altijd het recht om de gegevens die wij (laten) verwerken die betrekking hebben op uw persoon of daartoe herleidbaar zijn, te beperken. U kunt een verzoek met die strekking doen aan onze contactpersoon voor privacyzaken. U ontvangt dan binnen 30 dagen een reactie op uw verzoek. Als uw verzoek wordt ingewilligd sturen wij u op het bij ons bekende e-mailadres een bevestiging dat de gegevens tot u de beperking opheft niet langer worden verwerkt.


Recht op overdraagbaarheid

U heeft altijd het recht om de gegevens die wij (laten) verwerken en die betrekking hebben op uw persoon of daartoe herleidbaar zijn, door een andere partij te laten uitvoeren. U kunt een verzoek met die strekking doen aan onze contactpersoon voor privacyzaken. U ontvangt dan binnen 30 dagen een reactie op uw verzoek. Als uw verzoek wordt ingewilligd sturen wij u op het bij ons bekende e-mailadres afschriften of kopieën van alle gegevens over u die wij hebben verwerkt of in opdracht van ons door andere verwerkers of derden zijn verwerkt. Naar alle
waarschijnlijkheid kunnen wij in een dergelijk geval de dienstverlening niet langer voortzetten, omdat de veilige koppeling van databestanden dan niet langer kan worden gegarandeerd.

Recht van bezwaar en overige rechten

U heeft in voorkomende gevallen het recht bezwaar te maken tegen de verwerking van uw persoonsgegevens door of in opdracht van Woest B.V.. Als u bezwaar maakt zullen wij onmiddellijk de gegevensverwerking staken in afwachting van de afhandeling van uw bezwaar. Is uw bezwaar gegrond dat zullen wij afschriften en/of kopieën van gegevens die wij (laten) verwerken aan u ter beschikking stellen en daarna de verwerking blijvend staken. U heeft bovendien het recht om niet aan geautomatiseerde individuele besluitvorming of profiling te worden onderworpen. Wij verwerken uw gegevens niet op zodanige wijze dat dit recht van toepassing is. Bent u van mening dat dit wel zo is, neem dan contact op met onze contactpersoon voor privacyzaken.

Cookies

Google Analytics

Via onze website worden cookies geplaatst van het Amerikaanse bedrijf Google, als deel van de “Analytics”-dienst.
Wij gebruiken deze dienst om bij te houden en rapportages te krijgen over hoe bezoekers de website gebruiken.
Deze verwerker is mogelijk verplicht op grond van geldende wet- en regelgeving inzage te geven in deze gegevens. Wij hebben Google niet toegestaan de verkregen analytics-informatie te gebruiken voor andere Google diensten.

Cookies van derde partijen

In het geval dat softwareoplossingen van derde partijen gebruik maken van cookies is dit vermeld in deze privacyverklaring.

Wijzigingen in het privacybeleid

Wij behouden te allen tijde het recht ons privacybeleid te wijzigen. Op deze pagina vindt u echter altijd de meest recente versie. Als het nieuwe privacybeleid gevolgen heeft voor de wijze waarop wij reeds verzamelde gegevens
met betrekking tot u verwerken, dan brengen wij u daarvan per e-mail op de hoogte.


Contactgegevens

Woest B.V.
Korenbree 24
7271 LH Borculo Nederland
T (054) 572-5081
E This email address is being protected from spambots. You need JavaScript enabled to view it.

Contactpersoon voor privacyzaken
Edwin Ruumpol

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